Free Software

Free Software

We offer a collection of various free extensions that close important gaps in standard products and extend the functionality with many little helpers. Administrators will save valuable time and can raise the quality of the products dramatically. They also help to enhance the acceptance and drive productivity to a higher level.

Supported Platforms

  • SCSM 2012
  • SCSM 2012 SP1
  • SCSM 2012 R2

Managing your views and folders in SCSM can be quite cumbersome with the out-of-the-box view/folder editor. The lack of the capability to define advanced criteria, have custom column names, define icons for views and folders, are only some examples of the limitations. itnetX Advanced View Editor for SCSM is an add-on for the Microsoft System Center 2012 Service Manager Console aimed at administrators. Advanced View Editor is designed to improve the existing built-in view editor to make managing folders and views in SCSM much easier. Use its power to create complex list views, tree views, and calendar views in seconds without using a XML editor ever again.

Main Features

  • Simplifies creation of complex views
  • Calendar views
  • Tree views
  • My Work Item view
  • Advanced in-console XML editing

itnetX Advanced View Editor for SCSM is available in two different editions, a free edition with reduced functionality and an Enterprise edition with the full feature set. The Pro edition is not sold anymore and acts as a reference for existing customers only. The following table compares the editions.

Feature

Free
Edition

(Pro
Edition)

Enterprise Edition

Create view (grid view)

X

X

X

Create view (web view)

X

X

X

Create folder

X

X

X

Unlimited levels of nested folders

X

X

X

Define icon for view/folder

X

X

X

Set refresh bar interval

X

X

X

GUI/XML criteria builder

X

X

X

Code snippet context menu for XML criteria builder

X

X

Column selector

X

X

X

Custom columns (SLA, class icon, class name)

X

X

Set custom headings for columns

X

X

X

Set formatting for columns

X

X

X

Set exact width or auto-width for columns

X

X

X

Sort column as digit

X

X

X

Define multi-value columns

X

X

Charge order of columns

X

X

X

Set per-user view settings

X

X

Set view categories

X

X

Copy views

X

X

Localization for views and folders

X

X

Load data from multiple type projections

X

X

“My Work Items” view

X

X

Auto-refresh view

X

X

Calendar views

X

Tree views

X

Advertisement in user interface

X

Advanced Console Search for SCSM allows analysts to save search queries they created in the SCSM console. Queries can be easily reused later if they are needed again and are available in seconds

Main Features

  • Create and save search queries
  • Re-use search queries in the SCSM console
  • Queries are saved per analyst on their workstation (registry)

Billable Time for SCSM allows analysts to record the time they spend working with tickets directly to the appropriate work items. This enables organizations to gain more insights on the time spent on the different IT service management processes.

Main Features

  • Support for Service Requests, Change Requests, Release Records, Problem Requests and Manual Activities
  • Multiple time entries per work item and analyst
  • Add comments to time entries
  • Mark time entries unbillable
  • Clock in header of forms (removable/stoppable)
  • Reports for Data Warehouse
itnetX Billable Time for SCSM is available in two different editions, a free edition with reduced functionality and a Pro edition with the full feature set. The following table compares both versions.

Feature

Free
Edition

Pro
Edition

Support for Service Requests

X

X

Support for Change Requests

X

X

Support for Release Records

X

X

Support for Problem Records

X

X

Support for Manual Activities

X

Multiple time entries per work item and analyst

X

Add comments to time entries

X

Mark time entries unbillable

X

Transfer time entries from Manual Activities to root work item

X

Timer in header of forms

X

Remove/disable timer for any work item types

X

Prevent timer from starting automatically for any work item

X

Out-of-box reports for the Data Warehouse

X

X

Advertisements in user interface

X

Creating user roles in Service Manager can be quite cumbersome, especially when scrolling through the long lists of tasks, views and templates. This management pack includes a task which allows you to clone any user role that you have created in Service Manager. All settings will be copied to the new user role.

Main Features

  • Clone any custom user role
  • Optionally override the profile for the cloned copy
  • Optionally copy the members to the copied user role
  • Copy user role to a different destination management group

Email Template Tester for SCSM helps to verify the functionality of notification templates created in Service Manager. With the Email Template Tester you can simply test the result of an Email template for a specified object.

Main Features

  • Test your notification templates right from within the console
  • Test HTML layout and source output
  • Helps you to find issues with notification templates

Entity Explorer for SCSM helps administrators to browse the Service Manager class model and get information about classes, relationships, enumerations and objects that live in the CMDB.

Main Features

  • Transparently browse through the CMDB data model (classes and enumerations)
  • Data model hierarchy in a comprehensive tree view with class properties and relationships
  • Show existing objects with property values
  • Extended search capabilities

MPB Maker for SCSM supports you with creating management pack bundles (.mpb files). Bundles might be needed if you have to deploy management packs together with resources such as pictures or forms, or if you want to combine multiple management packs into one.

Main Features

  • Bundle management packs with resource files and images
  • Bundle multiple management packs
  • Supports bundling both sealed and unsealed management packs

Send Mail for SCSM is an extension which allows analysts to send emails such as questions or informational messages about requests they are working on. It allows you to send emails with screenshots and attachments quickly and easily from within the console.

Main Features

  • Send mails directly from work items
  • Supports any number of internal and external to, cc and bcc recipients
  • Rich text editor
  • Paste screenshots directly from clipboard inline with your message
  • Uses notification templates for CI/CD
  • Uses Send Mail templates for frequently used messages
  • Add attachments from file system or work item

Feature

Free
Edition

Pro
Edition

Support for Incident Requests

X

X

Support for Service Requests

X

X

Support for Problem Requests

X

X

Support for Change Requests

X

X

Support for Release Records

X

X

Support for Activities

X

X

External recipients

X

X

Multiple recipients

X

X

Recipient picker with CMDB lookup

X

cc recipients

X

X

bcc recipients

X

X

Disable/hide bcc recipients

X

X

Multiple notification templates

X

X

Multiple languages for notification templates

X

X

Rich-text editor

X

Paste images inline with email body

X

Set incidents to pending is user feedback is required (question)

X

Add attachments from clipboard

X

X

Browse for file attachments

X

X

Add attachments from work item

X

Add attachments to work item

X

Add email message body to action log

X

X

Uses default SCSM SMTP notification channel

X

X

Auto-complete addresses

X

X

Addresses handled as objects

X

X

Non-modal window

X

X

Configurable return address

X

Message templates

X

X

Resolve incident from Send Mail

X

Assign work item to analyst if Assigned To is not set

X

Set first response date when send mail is used

X

Advertisement in user interface

X

Update Transfer for SCCM is an extension for System Center Configuration Manager 2012 to export and import “Software Update Groups”. This allows you to synchronize “Software Update Groups” between Configuration Manager Sites.

Main Features

  • Export updates from a Software Update Group into a XML file
  • Import updates from a XML file into a Software Update Group
  • Configuration Manager Console extension for simple right-click actions
  • Command-line support to allow silent usage (e.g. scheduled task)