Built on cutting-edge HTML5 and CSS3, the itnetX ITSM Portal is a fast and intuitive alternative for the out-of-the-box SCSM Self-Service Portal. It allows end users to browse your IT Service Catalog, create new requests, view and update open requests, and work on activities as part of ITSM workflows. It offers all features present in the out-of-box SCSM Self-Service Portal, and adds enhanced features leading to a better Self-Service user experience. The same portal allows analysts to create and manage work items such as incident, service requests, and change requests. It also allows to view and edit items that live in the Service Manager CMDB. Using a web-based approach, the ITSM Portal for SCSM dramatically increases the flexibility and productivity of your team.
The Self-Service Portal of end users is available as a FREE EDITION with reduced functionality. For more information, scroll down to see a comparison of features between the editions.
One-stop portal for end users and analysts
The itnetX ITSM Portal is a one-stop portal for both, your end users with self-servicing requirements, and your analysts with a need to work on work items and configuration items. Both parts of the portal have been uniquely designed to best match the characteristics of the different groups of users.
Responsive Design And Support For Mobile Devices
The portal automatically adjusts itself to the size of the used display. With that you can easily use the portal on desktop displays as well as mobile devices.
Questions in an offering can be configured to be displayed or hidden if one of the preceding questions matches a defined condition. You can create these conditions quickly and easily with our Advanced Request Offering Editor, available natively in the SCSM console.
Within a Request Offering you can include Repeating Tables. These Repeating Tables can display a set number of questions for a set or infinite number of iterations.
A Checklist Activity can be used similarly to a Manual Activity whereby a user is required to confirm that certain actions have been completed by checking items in the checklist.
Chained Service Requests
Chained Service Requests can be used in an activity workflow to provide additional information to a Service Request. The next request in the chain would be completed by a designated person or group after the initial request is created.
Advanced CMDB Query Results
We have introduced advanced configuration options for Query Results: you can now map query results to custom relationships, prevent caching of results to speed up browsing, expand results automatically, and set the portal user as a default value.
End User Portal
The following table compares the various editions of ITSM Portal:
|Feature||End User Portal FREE||End User Portal||Analyst Portal||Portal Suite|
|Custom styles and themes||X||X||X|
|End User Portal|
|Service Catalog Modes||X||X||X|
|Custom Portal Views||X||X|
|Custom Portal Forms||X||X||X|
|Advanced Request Offerings|
|– Request Offerings for Change Requests||X||X|
|– Page Breaks||X||X|
|– Advanced Query Result settings||X||X|
|– Custom query result views||X||X|
|– Default values and constraints for prompts||X||X|
|– External Validation||X||X|
|– External Data Sources||X||X|
|– Auto-forward to next page||X||X|
|– Repeating Tables||X||X|
|– Conditional Questions||X||X|
|– Multimapping of prompts to properties||X||X|
|– Display icons of CIs||X||X||X|
|Request Offering Summary View||X||X||X|
|Request Offering Templates||X||X||X|
|Form Filling Activities||X||X|
|Publish SCSM console views||X||X|
|Custom Portal Views||X||X|
|Custom Portal Forms||X||X|
|Customer Console Tasks||X||X|