IT service desk and IT support for your company
IT is often judged by the experience with the IT service desk, as it is the most frequent point of contact for end users and management. Smooth IT support is therefore essential - without it, numerous challenges can arise.
With our flexible IT Service Desk, we offer you customized solutions that are tailored to the specific needs of your company. Our expertise and proactive support ensure that faults are quickly identified and rectified so that you can focus on your core business.
Frequent problems without a powerful IT service desk
Limited personnel resources
Overwhelmed by complex technology
The increasing complexity of the IT landscape makes it difficult to quickly and easily
efficient support.
Long waiting times
Dissatisfied end users
Your advantages with our
IT outsourcing model
Optimization of IT operating costs
Security in the event of staff shortages
Calculable IT budgets
With fixed service contracts, you have an overview of your IT costs at all times.
Scalable resources
Flexibly adapt the capacities of the IT Service Desk to your needs - whether for increased support requirements or quieter times.
Problems without an efficient IT service desk
Limited personnel resources
There is often a lack of capacity to process IT faults efficiently.
Overwhelmed by complex technology
The increasing complexity of the IT landscape makes fast and efficient support difficult.
Long waiting times
Limited capacities and a lack of scalability lead to delays in IT support.
Slow and inadequate IT support frustrates users and impairs productivity.
Your advantages with our IT outsourcing model
Optimization of IT operating costs
By outsourcing IT support, you can manage your IT costs efficiently and increase service quality at the same time.
Security in the event of staff shortages
Your IT support always remains stable, regardless of internal staff changes or various failures.
Calculable IT budgets
With fixed service contracts, you have an overview of your IT costs at all times.
Scalable resources
Flexibly adapt the capacities of the IT Service Desk to your needs - whether for increased support requirements or quieter times.
Personal support from IT professionals
With our IT Service Desk, you benefit from the high service quality of our experienced specialists. They have extensive expertise and keep their knowledge up to date through regular certifications. They also take the pressure off your IT department and ensure constant support so that your team can focus on its core tasks.
Personal support from IT professionals
With our IT Service Desk, you benefit from the high service quality of our experienced specialists. They have extensive expertise and keep their knowledge up to date through regular certifications. They also take the pressure off your IT department and ensure constant support so that your team can focus on its core tasks.
How our IT Service Desk supports you
- Fast response times and up to 80% first-time fix rate: Our optimized processes ensure that 60-80% of 1st level requests are resolved on the first contact.
- 24/7 and 365 days support: Depending on the subscription model you choose, our IT support is available to you around the clock.
- Multilingual support: Our team of experts will look after you in German, English, French or Italian.
- Proactive monitoring: With regular system audits, we detect faults at an early stage and rectify them before they affect your operations.
- On-site operations: On request, we can also support you on site to tackle specific challenges directly.
Customized IT services for optimal support
Our Service Desk offers customized solutions that combine flexibility and personal support. This is how we provide all-round support for your company.
Swiss quality and personal support
With our Service Desk you benefit from Swiss quality and regional proximity. We understand the specific needs of your company and offer you a Personal contact personwho know your IT environment inside out. Your dedicated team of experts provides comprehensive and personal support so that you can concentrate on your core business.
Scalability and flexibility
Our services are tailored to your business requirements and offer maximum Scalability and flexibility. You can increase or reduce service capacities as required - ideal for phases with high support requirements or quiet periods. This means you always remain flexible and avoid unnecessary costs.
Employee training for greater efficiency
In addition to pure support, we also offer you Targeted training for your employees. Our team of experts will train your team in the use of important IT tools. This not only reduces support requests, but also increases the Efficiency in everyday working life.
IT support that has your back
Our experienced team is ready to solve your IT problems quickly and efficiently. Whether it's technical challenges or everyday requests, we offer you tailored support so that you can concentrate on your core business.
Flexible IT service desk - suitable for your business
Every company is different, and so are the requirements for the service desk. With our flexible service packages, you can choose exactly the support that suits your business model. Whether 5×9, 5×11 or 24×7, we offer flexible support times that can be adapted to your needs at any time. In addition, our Bronze, Silver and Gold packages ensure maximum predictability and customized response times.
Support at every level: first, second and third level support
From the first inquiry to complex technical challenges - our IT support covers every level.
First Level Support - Efficient solutions for everyday IT issues: Our 1st level support staff solve basic IT problems quickly and efficiently to ensure responsive support.
Second level support - expertise for complex tasks: The 2nd level team takes on more technically demanding tasks from 1st level support.
Third Level Support - The highest level of expertise: 3rd level support offers the highest level of technical expertise. Our engineers work at code level and develop customized solutions.
Microsoft Partner in Switzerland
Our expertise has already been recognized several times by Microsoft. Our team specializes in the implementation and optimization of Microsoft solutions, especially in the area of Microsoft Cloud Azure.
Further information about our: Microsoft Solutions Partner Designations
English 
German 
French