Success Story: Spitex Nidwalden

The challenge of mobility: from local server restrictions to digital flexibility

Spitex Nidwalden's mobile way of working requires a reliable and modern IT solution. However, the dependence on local servers and various Spitex tools limited the flexibility of employees and led to inefficient work processes. For example, the different user needs of office and first-line employees could not be handled in a differentiated manner. The local servers also required a monthly check-up by an external service provider on site at Spitex to carry out updates and maintenance on the servers and devices.

There were also some challenges with the hardware. Only desktop PCs and thin clients were available as workstations, while laptops and mobile devices were only available sporadically. Flexible working on the move was therefore not possible. Working from home was possible in principle, but time-consuming and cumbersome, as private devices, VPN access and private Microsoft licenses were required.

Another obstacle was the lack of central device management. Security standards could not be implemented uniformly, which led to security gaps. Each device had to be updated manually, which was time-consuming and increased the risk of errors. It was also difficult to provide support in the event of technical problems, as each device had to be checked and adjusted individually.

Journey to the cloud: the path to a flexible IT infrastructure

Together with itnetX, a detailed transformation plan was developed for Spitex's requirements. This included the migration of the local servers to the Microsoft Azure cloud, the integration of industry-specific tools and the implementation of state-of-the-art security measures. The data is now backed up by a Microsoft backup solution, which ensures data security and recoverability. Throughout the migration, care was taken not to disrupt Spitex's ongoing business operations in order to ensure a seamless transition.

itnetX developed a flexible and scalable IT infrastructure that meets the requirements of Spitex's mobile working methods and can be continuously optimized without high initial investments. Monthly maintenance work by external service providers for the servers is also no longer necessary, which leads to a significant reduction in costs.

Efficient collaboration and seamless data exchange from anywhere

The introduction of Microsoft Teams and SharePoint has significantly simplified collaboration and the flow of information within the organization. Employees can access data from anywhere and with any device. Work processes have been made considerably easier, especially for employees who are on site with clients. They can now communicate quickly and easily with their colleagues in the office and edit data without having to wait to return to a workstation in the office.

Furthermore, SharePoint enables efficient document management by supporting simultaneous working and thus avoiding countless separate document versions. SharePoint's search function also improves the findability of documents and thus further optimizes work processes.

Centrally controlled device management by itnetX

The itnetX team of experts takes over the IT management tasks (Managed Workplace OneX) for Spitex so that it can concentrate on its core business. In close cooperation with Spitex, itnetX ensures that the IT infrastructure meets the specific requirements of the organization. With Microsoft Intune, itnetX employees can manage devices centrally, regardless of their location. This includes the automatic installation of security updates and the ability to remotely reset devices if required. itnetX also performs software updates on the devices, ensuring that all devices meet security and compliance requirements.

Modernization of hardware and software as well as differentiated license management

itnetX has optimized the working environment at Spitex Nidwalden by comprehensively modernizing the hardware and software. For example, laptops and headsets were procured for modern, location-independent working and the latest software was provided. When procuring hardware, itnetX worked together with its partner Swisscom to ensure the best possible solution for Spitex. In addition, different license models are now provided for office and first-line employees in order to meet their specific requirements. This differentiated license management enables tailored use of software, which increases efficiency and further optimizes work processes.

Customized training and change management measures

The introduction of a new IT environment required targeted training for employees. itnetX supported Spitex Nidwalden in making the transition to the modernized IT infrastructure as easy as possible for all users. Customized training programs were used to prepare employees for the new tools and processes, including Microsoft Teams (including Teams Telephony), SharePoint, OneDrive and Exchange Online.

The training courses not only focused on teaching technical skills, but also on understanding the benefits and possibilities of the new IT landscape. This ensured a high level of acceptance and readiness for a modern IT environment. The training courses are an integral part of Spitex Nidwalden and are continuously adapted by itnetX to the latest developments in the cloud environment. This ensures that the working environment can always be used securely and efficiently by employees.

Strategic partnership and comprehensive advice

The clients are the focus of Spitex Nidwalden. In order to maintain this focus, itnetX continues to provide support through the comprehensive management of IT with the Service Managed Workplace OneX and a central contact person who closely supports the project.

The collaboration with itnetX offers the opportunity to draw on comprehensive IT expertise. If there are any questions or concerns, the itnetX team of experts is ready to provide support and develop customized solutions. Thanks to this continuous exchange and partnership-based collaboration, Spitex Nidwalden can ensure that its IT infrastructure meets current requirements and that future developments can be proactively addressed to ensure the best possible care for its clients.