You want to optimize your SCSM environment for analysts and end users while investing as little time as possible? Then you should take a closer look at our Productivity Pack for SCSM. It contains more than 10 essential extensions that can be seamlessly and easily embedded into your SCSM environment to dramatically improve it.
SCSM offers many customization options, allowing the environment to be very flexibly designed to meet your own needs. However, some adjustments can turn out to be very time consuming and complex. With the Productivity Pack for SCSM you can save this time and rely on our years of experience. The individual components of the Productivity Pack for SCSM can also be licensed individually.
|Advanced View Editor||Create complex views for the SCSM Console or our analyst portal in no time|
|Billable Time||Track time spent on processing tickets for better transparency|
|Checklist Activity||Use simple checklists for processing tasks in manual activities|
|CMDB Visualizer||Visualize complex relationships, for example of services or tickets|
|Deferral Activity||Delay certain activities in a business process until a defined point in time or for a specific time|
|Desktop Alert||Receive important notifications in the form of popups directly on your desktop|
|PowerPrint||Enables easy definition of print jobs for various objects such as tickets|
|PowerShell Activity||A special type of activity that PowerShell scripts can perform for automating operations|
|PowerShell Tasks||Integrate tasks into the SCSM Console that can run PowerShell scripts|
|Preview Forms||An optimized preview for the different ticket types|
|Send Mail||Extensive mail extension for questions, e.g. for incident requests|
|SMA Connector||Integration of SMA runbooks for the automation of work steps, for example for service requests|
Support and Service Agreement
Safeguard your investments with a support and service agreement. Not only do you acquire the professional support of our Service Operations Team, you also receive continuous product updates and access to new functions.
Our product can assist you in these areas
- Easy creation of views
- Simplified automation of work steps in business processes
- New activity types for more flexibility in the design of business processes
- Optimal interaction with end users
- Frequently used extensions are delivered as ready-to-use solutions
- Many complex configurations integrated in the SCSM Console
- Broad support for automation options
- Increased user-friendliness for analysts
- Extensions are delivered as SCSM Management Packs
- No XML knowledge required for complex configurations
- Extensions can be licensed individually or as a bundle
Head of Product Management
Are you interested in our Productivity Pack for SCSM? Then we look forward to hearing from you.